A majority of the questions people ask at my constituency office are about the status of temporary or permanent residence applications that have been submitted to Citizenship and Immigration Canada (CIC).

What can my member of Parliament do?

With the written permission of the applicant, I am authorized to obtain information from CIC about the status of an application. If necessary, my team can contact the application processing centre in question directly, to pass on important information.

Frequently asked questions

  • How can I get information about the status of my application?

Step 1: You can check on the status of your application by accessing your electronic file on the CIC website or you can contact the CIC Call Centre at 1-888-242-2100 to speak with an agent.

Step 2: If you cannot get the information you need, contact my office and my team can direct your information request to CIC.

  • What can I do if the anticipated processing time for my application has been exceeded?

Step 1: Anticipated processing times change regularly. Make sure you check for updates on the CIC website or contact the CIC Call Centre at 1-888-242-2100 to speak with an agent.

Step 2: If the normal processing time has been exceeded, contact my office so that we can help you find out what is delaying a decision in your case and take any necessary action.

  • What can I do if I have a special situation and I believe my application is urgent?

Step 1: Send the information about your special situation to the application processing centre responsible for your file. To find the contact information for the centre, visit the CIC website or contact the CIC Call Centre at 1-888-242-2100 to speak with an agent.

Step 2: If necessary, contact my office so that we can assess how we can help you.

Visit the Citizenship and Immigration Canada website.